Return & Exchange Policy
At Jeffree Star Cosmetics, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return and exchange process. Please take a moment to review our Return & Exchange Policy.
1. Return & Exchange Eligibility
To be eligible for a return or exchange, the following conditions must be met:
- The product must be returned within 30 days of the purchase date.
- The product must be unused, unopened, and in original packaging. Products that have been opened or used are not eligible for return or exchange, unless they are defective.
- Proof of purchase, such as an order confirmation or receipt, is required.
2. Non-Returnable Items
The following items are not eligible for returns or exchanges:
- Gift cards
- Final sale or clearance items
- Opened or used cosmetics (unless defective)
3. How to Return or Exchange
If you would like to return or exchange your purchase, please follow these steps:
- Contact Customer Service: Reach out to our customer service team by emailing info@jeffreestarcosemtics.site or calling +1 (626) 954-8668. Please include your order number, the product(s) you wish to return, and the reason for the return.
- Receive Return Authorization: Once your return is approved, you will receive a return authorization and instructions on how to send the product back to us.
- Ship the Item: Pack the product securely in its original packaging and ship it back to us using a trackable shipping service. You will be responsible for the return shipping costs, unless the return is due to a defective or incorrect item.
- Inspection & Refund: Once we receive your return, we will inspect the item. If it meets the eligibility requirements, we will process your refund to your original payment method or issue a store credit, depending on your preference. Please allow 5-10 business days for the return to be processed.
4. Defective or Incorrect Items
If you received a defective or incorrect item, we apologize for the inconvenience. Please contact our customer service team as soon as possible, and we will provide you with a prepaid return label for the return. We will also send you a replacement or issue a full refund, depending on your preference.
5. Refunds
Once your return is processed, refunds will be issued to the original payment method used during the purchase. Please note that it may take 5-10 business days for the refund to appear on your account, depending on your bank or payment provider.
6. Exchanges
If you would like to exchange an item for a different color, shade, or product, please contact our customer service team. If your exchange is approved, we will guide you through the process. Please note that the exchanged item will be subject to availability, and you may need to cover the return shipping costs.
Contact Information
If you have any questions or need assistance with your return or exchange, please contact us:
- Email: info@jeffreestarcosemtics.site
- Phone: +1 (626) 954-8668
Thank you for shopping with Jeffree Star Cosmetics. We value your satisfaction and are here to ensure your experience is smooth and enjoyable.